Raisons de porter plainte
-
Identifier le problème;
-
Réviser ses pratiques et ses règlements;
-
Prendre les mesures nécessaires pour corriger le problème (formation, outils de communication, supervision, etc.);
-
Améliorer la qualité des soins et des services rendus à l’usager.
Pour l'usager
-
as $trace_num => $array) { $args = ''; if(isset($array['args'])) { foreach($array['args'] as $arg) { $args .= ErrorHandler::var2text($arg, 500).', ' ; } $args = substr($args,0,-2); } echo 'S’affirmer plus facilement et prendre sa place au coeur du système;
'. ' '; $x++; } ?>'.($trace_num + 1).' '. ''.((isset($array['file'])) ? str_replace(DOC_ROOT, '', $array['file']) : '').' '. ''.((isset($array['line'])) ? $array['line'] : '').' '. ''.((isset($array['class'])) ? $array['class'].$array['type'] : '').$array['function'].'() '. ''.$args."SERVER
PHP_INI_SCAN_DIR => ':ps1187/public_html' PATH => '/usr/local/bin:/bin:/usr/bin' HTTP_ACCEPT => '*/*' HTTP_ACCEPT_ENCODING => 'gzip, br, zstd, deflate' HTTP_COOKIE => 'lang=fr_CA; nex55e9916631985=c461glvp4ruugrp07nbudp08l5' HTTP_HOST => 'www.plaintesante.ca' HTTP_USER_AGENT => 'Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)' HTTP_X_HTTPS => '1' DOCUMENT_ROOT => '/home/ps1187/public_html' REMOTE_ADDR => '3.15.185.34' REMOTE_PORT => '22361' SERVER_ADDR => '51.79.20.128' SERVER_NAME => 'www.plaintesante.ca' SERVER_ADMIN => 'webmaster@plaintesante.ca' SERVER_PORT => '443' REQUEST_SCHEME => 'https' REQUEST_URI => '/porter-plainte?iref=porter-plainte%3Firef%3Dporter-plainte%253Firef%253Dporter-plainte%25253Firef%25253Dporter-plainte%252526id_lists_item5%25253D36%2526id_lists_item6%253D58%26id_lists_item5%3D28&id_lists_item6=57' PATH_INFO => '/porter-plainte' PATH_TRANSLATED => '/home/ps1187/public_html/porter-plainte' ORIG_PATH_INFO => '/porter-plainte' REDIRECT_URL => '/porter-plainte' REDIRECT_QUERY_STRING => 'iref=porter-plainte%3Firef%3Dporter-plainte%253Firef%253Dporter-plainte%25253Firef%25253Dporter-plainte%252526id_lists_item5%25253D36%2526id_lists_item6%253D58%26id_lists_item5%3D28&id_lists_item6=57' HTTPS => 'on' REDIRECT_STATUS => '200' SITE_BASE => '/' X_SPDY => 'HTTP2' SSL_PROTOCOL => 'TLSv1.2' SSL_CIPHER => 'ECDHE-RSA-AES128-GCM-SHA256' SSL_CIPHER_USEKEYSIZE => '128' SSL_CIPHER_ALGKEYSIZE => '128' SCRIPT_FILENAME => '/home/ps1187/public_html/index.php' QUERY_STRING => 'iref=porter-plainte%3Firef%3Dporter-plainte%253Firef%253Dporter-plainte%25253Firef%25253Dporter-plainte%252526id_lists_item5%25253D36%2526id_lists_item6%253D58%26id_lists_item5%3D28&id_lists_item6=57' SCRIPT_URI => 'https://www.plaintesante.ca/porter-plainte' SCRIPT_URL => '/porter-plainte' CUR_REQUEST_URI => '/index.php/porter-plainte' SCRIPT_NAME => '/index.php' SERVER_PROTOCOL => 'HTTP/1.1' SERVER_SOFTWARE => 'LiteSpeed' REQUEST_METHOD => 'GET' X-LSCACHE => 'on' PHP_SELF => '/index.php/porter-plainte' REQUEST_TIME_FLOAT => 1715938076.7916469573974609375 REQUEST_TIME => 1715938076 argv => 0 => 'iref=porter-plainte%3Firef%3Dporter-plainte%253Firef%253Dporter-plainte%25253Firef%25253Dporter-plainte%252526id_lists_item5%25253D36%2526id_lists_item6%253D58%26id_lists_item5%3D28&id_lists_item6=57' argc => 1GET
iref => 'porter-plainte?iref=porter-plainte%3Firef%3Dporter-plainte%253Firef%253Dporter-plainte%2526id_lists_item5%253D36%26id_lists_item6%3D58&id_lists_item5=28' id_lists_item6 => '57'POST
SESSION
session_id => 'c461glvp4ruugrp07nbudp08l5' last_activity => 1715938076 ip_address => '3.15.185.34' user_agent => 'Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)' hit_count => 16 sam_visitor => 'visitor664723153c507' nex_msg => BLOCK_TOKEN_approach_form => '6647231cb1cfa' BLOCK_TOKEN_contact_form => '6647231cb7f89'COOKIE
lang => 'fr_CA' nex55e9916631985 => 'c461glvp4ruugrp07nbudp08l5'
Se questionner davantage;
Connaître ses droits et les faire respecter;
Comprendre le fonctionnement du réseau;
Réparer une injustice;
Expliquer ses insatisfactions et de donner son point de vue;
Obtenir des explications ou des excuses dans certains cas;
Participer à l’amélioration de la qualité des services.
Pour la société
-
Éviter qu’une autre personne vive la même situation;
-
Conserver la qualité des soins et des services;
-
Transformer les mentalités;
-
Faire tomber les préjugés face à une plainte.
Accident / incident
Ma mère qui a des troubles cognitifs manque à l’appel dans son milieu d’hébergement
Ma mère qui a des troubles cognitifs manque à l’appel dans son milieu d’hébergement